Terms of Service

Last updated 13 November 2026

1. Acceptance of Terms

By accessing or using Cron-Reminder ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

Cron-Reminder is operated from Newcastle, New South Wales, Australia by an Australian business registered under ABN 35 910 404 693. In these Terms, "we", "us" and "our" mean that business, and "you" means the person or entity using the Service.

2. Eligibility

By agreeing to these Terms, you represent and warrant that:

  • You are at least 18 years of age (or 16 in the European Economic Area);
  • You have not previously been suspended or removed from the Service;
  • Your use of the Service complies with all applicable laws and regulations.

3. Account Registration and Security

3.1 Account Creation

To use the Service, you must create an account using your email address. We use magic-link authentication — you will receive a one-time login link via email. You are responsible for maintaining access to your email account.

3.2 Account Responsibilities

  • You must provide accurate, complete, and current information.
  • You are responsible for all activity under your account.
  • You must notify us immediately of any unauthorized use of your account.
  • You are responsible for keeping your ping URLs confidential. Anyone with a ping URL can trigger a heartbeat check-in.

4. Subscriptions and Billing

4.1 Plans

The Service offers three plans:

  • Free: 3 heartbeats, 24h minimum interval, email alerts, 7-day retention
  • Pro ($5/month): 50 heartbeats, 5-minute minimum interval, Slack/PagerDuty/Webhook alerts, 30-day retention, email support
  • Unlimited ($12/month): Unlimited heartbeats, 1-minute minimum interval, all alert channels, unlimited retention, priority support

4.2 Billing

Paid plans are billed monthly in advance. All payments are processed securely by Stripe. We do not store full credit card numbers.

4.3 Cancellation and Refunds

You may cancel your subscription at any time. Upon cancellation, your plan will downgrade to Free at the end of the current billing period. We do not provide prorated refunds for partial months. If you cancel within 30 days of your first payment, we will provide a full refund upon request.

4.4 Plan Changes

Upgrades take effect immediately. Downgrades take effect at the end of the current billing period. When downgrading, heartbeats exceeding the new plan's limits will be disabled (not deleted) and can be re-enabled upon re-upgrade.

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law or regulation
  • Infringe the intellectual property rights of others
  • Distribute malware, viruses, or other harmful code
  • Send unsolicited communications (spam)
  • Interfere with or disrupt the integrity or performance of the Service
  • Attempt to gain unauthorized access to the Service or its systems
  • Use the Service in connection with any medical or life-safety systems
  • Create multiple accounts to circumvent plan limits

6. Service Level

We strive to maintain 99.5% uptime for the Service, measured monthly. The following are excluded from uptime calculations:

  • Scheduled maintenance (notified at least 24 hours in advance)
  • Emergency security patches
  • Events outside our reasonable control (force majeure)
  • Issues caused by third-party services (Stripe, email providers)

If monthly uptime falls below 99.5%, you may request a service credit equal to 5% of your monthly fee per full percentage point below 99.5%, up to 50% of your monthly fee.

7. Limitation of Liability

The Service is a monitoring tool and is not a certified safety or life-support system. It is not designed, intended, or authorized for use in:

  • Medical or life-safety systems
  • Nuclear facilities
  • Air traffic control
  • Any environment where failure could result in death, personal injury, or severe property damage

To the maximum extent permitted by law, our total liability for any claims arising from your use of the Service shall not exceed the amount you have paid us in the 12 months preceding the claim. The Service is provided "as is" without warranty of any kind.

Nothing in these Terms excludes, restricts or modifies a guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded. Where the law allows us to limit our liability, our liability is limited to supplying the Service again or paying for it to be supplied again. To the extent the law allows, we are not liable for lost profit, lost revenue, lost opportunity or indirect loss.

8. Termination

We may suspend or terminate your access to the Service if you violate these Terms. Upon termination:

  • Your access to the Service will be revoked
  • Your data will be retained for 30 days, then deleted
  • You may export your data during this 30-day period

You may terminate your account at any time from your settings page.

9. Intellectual Property

The Service, including its code, design, and branding, is owned by us. You retain ownership of any data you submit to the Service (heartbeat configurations, alert settings). We claim no intellectual property rights over the content you monitor using the Service.

10. Governing Law

These Terms are governed by the law of New South Wales, Australia, and the courts of New South Wales have jurisdiction. If you are a consumer, this does not take away any right you have to bring a claim where you live.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service. Your continued use after changes take effect constitutes acceptance of the updated Terms.

12. Contact

For questions about these Terms, please contact us at support@cron-reminder.com.